1. Information We Collect

• Information You Provide:
  • Account Information:

    When you create an account, we may collect information such as your email address and username.

  • Usage Data:

    We may collect information about how you use the Service, such as the phone numbers you request, the duration of your sessions, and the features you use.

• Information We Automatically Collect:
  • Log Data:

    We may automatically collect certain information when you use the Service, such as your IP address, browser type, operating system, and referring URLs.

  • Cookies and Similar Technologies:

    We may use cookies, web beacons, and other similar technologies to track your usage of the Service and collect information about your browsing behavior.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving the Service:

  To deliver and maintain the Service, analyze usage patterns, and improve its functionality.

• website.policy.privacy_policy.Fraud Prevention:

  To detect and prevent fraud, abuse, and unauthorized access to the Service.

• Customer Support:

  To respond to your inquiries and provide customer support.

• Service Enhancements:

  To develop new features and improve the user experience.

• We do not sell your data to anyone for any purposes.

3. Sharing Your Information

We may share your information with trusted third-party service providers who assist us in providing the Service, such as:

• Payment Processors:

  To process payments and manage subscriptions.

• Data Analytics Providers:

  To analyze usage trends and improve the Service.

• Cloud Service Providers:

  To store and process data securely.

• Security Providers:

  To help us detect and prevent fraud.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, and disclosure.

5. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights (under applicable laws like GDPR and CCPA)

• Access and Data Portability:

  You may have the right to access and receive a copy of the personal information we hold about you in a portable format.

• Correction:

  You may have the right to correct inaccurate or incomplete personal information.

• Erasure:

  You may have the right to request the deletion of your personalinformation.

• Restriction of Processing:

  You may have the right to restrict the processing of your personal information under certain circumstances.

• Data Portability:

  You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.

• Objection to Processing:

  You may have the right to object to the processing of your personal information in certain circumstances.

7. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience and provide you with a more personalized service. You can control the use of cookies through your browser settings.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and, where appropriate, by sending you an email notification.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@verifysmsfree.com

1. Eligibility for Refunds

Refunds may be considered in the following limited circumstances:

• Technical Issues:

  If you encounter significant and persistent technical issues that prevent you from using a purchased phone number, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.

• Account Errors:

  If there is an error in your account balance or a billing issue, we will investigate and issue a refund or credit as appropriate.

2. Ineligibility for Refunds

Refunds will generally not be issued in the following cases:

• Change of Mind:

  Refunds are not typically provided if you simply change your mindabout using the Service or no longer require the purchased phonenumber.

• Usage of the Service:

  Refunds are not available for phone numbers that have been used, even partially.

• Account Termination:

  If your account is terminated due to violation of our Terms ofService, no refunds will be issued.

• Free Trial Periods:

  No refunds are available for free trial periods.

• Promotional Offers:

  Refunds for purchases made with promotional credits or discounts may be limited or unavailable.

3. Refund Request Procedure

To request a refund, please contact our Refund and Compliance team at refunds@verifysmsfree.com. When submitting a refund request, please provide the following information:

• Your or email address.
• The specific phone number(s) or service(s) for which you are requesting a refund.
• A detailed explanation of the reason for your refund request.
• Any supporting documentation (screenshots, error logs, etc.).

4. Refund Processing

• We will review your refund request and determine your eligibility based on the criteria outlined in this policy.
• If your refund is approved, it will be processed within 3-5 business days and typically credited back to the original payment method.
• Please note that processing times may vary depending on your payment provider.

5. Disclaimer

This Refund Policy is subject to change at any time without prior notice. We reserve the right to modify or discontinue refunds at our sole discretion.